Refund policy

We have a 14 Day return policy, which means that you have 14 days after receiving your order to send your return.

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it. Sale or seconds items cannot be returned.

We recommend that you carefully try new items indoors, just in case you need to return them.

Returns process

  1. Email us at sales@tditw.co.uk to let us know you are returning an item.
  2. Pop your item(s) in a packaging bag with your packing slip. Please make a note of which items you are returning and why.
  3. The cost of returning any item to us will be your responsibility. Shipping costs are non-refundable. If you receive a refund, the price of the original shipping will be deducted from your total.
  4. Post back to our HQ (we advise you use a tracked service):
    That Doggy in the Window Returns
    4c Main Street
    Garforth
    Leeds
    LS25 1EZ
  5. You will receive an automatic email notification from our website once your return has been received and your refund has been approved. If there are any issues with your return, our customer service team will make contact with you. We aim to process returns within 5 working days of receipt of the item[s]

Faulty/damaged items

Please inspect the items upon receiving your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Sale/seconds & sample items are NON-returnable, the price reflects this on all items. All sale items are final sale and non-returnable/refundable.

Exchanges

Unfortunately, we do not currently offer exchanges. You are welcome to return any unwanted items and make a separate purchase for the new item/s.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you receive a free gift with your order and return any of the items, the free gift must be returned too. If it is not returned, the cost of the free gift will be deducted from your refund.

You can always contact us with any returns queries at sales@tditw.co.uk

Cancelling an Order (before dispatch)

If you place an order and would like to cancel before dispatch, please contact us by email at sales@tditw.co.uk.

For obvious reasons, we cannot cancel any order after it has already been dispatched.